Privacy Policy

1. Introduction

Welcome to Fixx ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you visit our website (fixx.website) or use our technical support services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you request a quote or contact our support team. This includes:

• Contact Details: Your name, email address, and phone number.
• Project Data: Website URLs, server environments, and descriptions of technical issues.
• Media: Any screenshots or error logs you upload via our contact forms.

3. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our services. Specifically, we use it to:

• Review your technical requests and provide accurate flat-rate quotes.
• Communicate with you regarding the status of your website repair or optimization.
• Send administrative information, such as tracking IDs and service updates.

4. Third-Party Service Providers

We may share your data with third-party vendors, service providers, or agents who perform services for us or on our behalf. For example, we use Cloudflare for secure domain routing and Postmark to securely deliver tracking and confirmation emails to your inbox. We do not sell your personal data to third parties.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

6. Contact Us

If you have questions or comments about this notice, or wish to request the deletion of your data from our systems, you may email us at hello@fixx.website.